Ivy Contractors works with some of the top insurance companies and builders in NSW to coordinate and complete work on your roof insurance claim. Our goal in this endeavour is to help make having insurance works completed on your home as smooth and seamless as possible for you. We make this possible by working directly with the builder, insurance company and you, keeping you updated with how the works are proceeding.
We understand that you may not have made a claim for damage to your home before and the insurance claim and repair process may be a new and daunting experience for you. Naturally, you will have questions about your claim, about what will happen next and about how your home will be repaired.
So, you’ve had a storm come through and you’ve made a claim… What happens next?
If your roof is leaking after the storm, your insurance company will organise for a make safe to be completed.
A make safe is a temporary repair of a roof leak and may be as simple as changing a tile, or there may be further works required for permanent rectification. Included in this service is:
Once the make safe is completed, an insurance assessor will attend the site to confirm what is storm damage and what is maintenance.
What is the difference?
Storm related damage is damage directly related to a storm. For example, high wind, falling debris, tree limbs, hail etc.
Maintenance is general wear and tear to the roof over a prolonged period of time. Generally you are made aware of maintenance issues on the roof during a storm due to leaks. When your home is assessed for storm damage, you may be told that you require maintenance. Maintenance is the responsibility of the homeowner and not covered by insurance.
This is why maintaining your roof is so important. If you would like a maintenance inspection completed on your roof, please do not hesitate to contact us.
Once the assessment has been completed and approved, the roofer will contact you and confirm materials. Once materials have been confirmed, they will be ordered. Once materials are received, the roofer will contact you to schedule a booking to complete the works.
FOR FURTHER INFORMATION, PLEASE SEE OUR FAQ!