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Ivy Contractors works with some of the top insurance companies and builders in NSW to coordinate and complete work on your roof insurance claim. Our goal in this endeavour is to help make having insurance works completed on your home as smooth and seamless as possible for you. We make this possible by working directly with the builder, insurance company and you, keeping you updated with how the works are proceeding.

We understand that you may not have made a claim for damage to your home before and the insurance claim and repair process may be a new and daunting experience for you. Naturally, you will have questions about your claim, about what will happen next and about how your home will be repaired.

So, you’ve had a storm come through and you’ve made a claim… What happens next?

If your roof is leaking after the storm, your insurance company will organise for a make safe to be completed.

A make safe is a temporary repair of a roof leak and may be as simple as changing a tile, or there may be further works required for permanent rectification. Included in this service is:

  • Full inspection of the leak area and roof.
  • Rectification on the day (if possible).
  • If we are unable to complete a full repair on the day, we will do all temporary repairs that we can and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as well as maintenance found. A satellite map showing the require repairs and maintenance will also be provided.
  • We also provide a separate quote for any recommended maintenance.

Once the make safe is completed, an insurance assessor will attend the site to confirm what is storm damage and what is maintenance.

What is the difference?

Storm related damage is damage directly related to a storm. For example, high wind, falling debris, tree limbs, hail etc.

Maintenance is general wear and tear to the roof over a prolonged period of time. Generally you are made aware of maintenance issues on the roof during a storm due to leaks. When your home is assessed for storm damage, you may be told that you require maintenance. Maintenance is the responsibility of the homeowner and not covered by insurance.

This is why maintaining your roof is so important. If you would like a maintenance inspection completed on your roof, please do not hesitate to contact us.

Once the assessment has been completed and approved, the roofer will contact you and confirm materials. Once materials have been confirmed, they will be ordered. Once materials are received, the roofer will contact you to schedule a booking to complete the works.



Get your project off to the best start by discussing your needs in detail with a personalised consultation. We pride ourselves on our personal, client focused approach and this begins with a no-obligation consultation where you can expect the following:

  • Discuss exactly what you need.
  • Explore your budget and advise what you can expect from your money.
  • Get an idea of your timeline expectations and availability.
  • Discuss any ideas you have and how they fit with your budget.
  • Formulate a plan to move forward.



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When it comes to repairing or restoring your roof, you need to be certain that you’ve hired the right team for the job. No matter what your situation, give us a call today – we’ll happily provide a quotation, as well as offer expert advice on the best way to approach the job.

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No matter what your situation, give us a call today and request a booking.

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