Our Frequently Asked Questions

  • 1. What is a make safe?

    A make safe is a temporary repair of a roof leak and maybe as simple as changing a tile or there may be further works required for permeant rectification. Included in this service is:
    • Full inspection of the leak area and roof.
    • Rectification on the day (if possible).
    • If we are unable to complete a full repair on the day, we will do all temporary repairs that we can and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as well as maintenance found. A satellite map showing the require repairs and maintenance will also be provided.
    • We also provide a separate quote for any recommended maintenance.

  • 2. What is bedding and pointing?

    Tiles (as you may or may not know) interlock together. This makes them very strong, supportive and allows the roof to remain uniform and look neat and tidy. However, ridge caps rest over the tiles so there they need something to help ‘glue them down’. The first step in the process is bedding; a mixture of sand and cement that provides a strong base to set the ridge caps in prior to pointing.
    The bedding, however, isn’t where it ends. A flexible ‘pointing’ agent is then applied which can ‘move’ with the roof. This allows it to be more flexible, as the name implies, and not crack due to inclement weather, hail stones, traversing the roof, etc. Old pointing on a roof -especially if it pre-dates flexible pointing- can not only detract from the look of your home, it can be dangerous, as pieces of cement-like material can slide off the roof after becoming dislodged.
    Rebedding and repointing is important maintenance you should consider periodically. How often really does depend on the quality of the work that was previously performed.

  • 3. Do I need a roof maintenance inspection?

    The roof of your building is one of its most important components so you can’t afford to let it fall into disrepair. A regular inspection will ensure that any roof maintenance can be carried out before it has potential to cause irreversible damage.
    A Specialist will take a closer look at all aspects of your roof before commencing any works that need to be undertaken.

  • 4. How do I know when it is time for a tiled roof repair?

    There are several signs that you need to look out for if you suspect that a tiled roof repair might be necessary. Damp areas or leaks inside your commercial building suggest that there could be a problem with the roof. It’s also not uncommon for tiles to become dislodged or fall off entirely, especially in bad weather. Don’t delay in carrying out roof repairs, as it could lead to further damage in the future.

  • 5. My building has a metal roof. Can it still be repaired?

    Metal roof repairs are relatively common as they avoid the need for a complete replacement. This can at times be a complex task, which is why it should be left to the professionals. Corrosion management prevention strategies may need to be used, depending on the severity of the damage. It’s also possible that penetration sealing and barrier coating systems are implemented to make sure your building roof repair stands the test of time.

  • 6. How long should my roof last?

    The lifespan of a roof will depend on a variety of factors, these include the material it is made from and the quality of the products used to construct it. However, no roof will last forever, which is why the services of a roof repairer are so important. They will be able to assess the standard of your roof and make recommendations as to how its lifespan can be extended.

  • 7. Do tiled roofs require ongoing maintenance?

    By regularly maintaining your roof you will go a long way to preventing any major problems occurring.

  • 8. Are roof inspections necessary?

    Every year you should have your roof checked by an expert tradesperson.

  • 9. I have a leaking roof. What should I do?

    Leaks are most often confined to small areas and usually occur as a result of one or more of the following problems:
    a. Blocked gutters (including valley gutters) and downpipes. These should be cleaned out.
    b. Cracked or broken cement mortar bedding to the ridge or hip capping. Capping should be re-bedded or re-pointed.
    c. Cracked or broken roof tiles. Individual roof tiles should be replaced.
    d. Roof tiles displaced. Displaced tiles should be put back in their proper position.
    e. Blocked drainage channels under the ‘sidelaps’ of individual tiles. Any build up of dirt or debris should be removed.
    f. Flashings blocked, damaged or displaced. These problems should be corrected.
    If your roof has a leak, it is always best to employ an expert tradesperson to undertake the work for you as accessing and walking on roofs can be dangerous.

  • 10. What are the white marks on my roof? How can they be removed?

    Occasionally the natural salts within a concrete tile can migrate to the surface as a whitish grey discolouration called efflorescence or ‘bloom’. This has no effect on the performance of the tile. Although common to many concrete products, efflorescence does not always occur and should disappear naturally over time.

  • 11. Do I have to replace my entire roof if it leaks?

    It depends. If the leak is simply caused by faulty flashing or a small section of roof that has been damaged then you will most likely only need to repair the source of the leak. If, however, the entire roofing system has failed as result of poor installation or subpar materials, a new roof installation is appropriate and often necessary.

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When it comes to repairing or restoring your roof, you need to be certain that you’ve hired the right team for the job. No matter what your situation, give us a call today – we’ll happily provide a quotation, as well as offer expert advice on the best way to approach the job.

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