Our Frequently Asked Questions

  • 1. What is a make safe?

    A make safe is a temporary repair of a roof leak and may be as simple as changing a tile, or there may be further works required for permanent rectification.
    Included in this service is:
    • Full inspection of the leak area and roof.
    • Rectification on the day (if possible).
    • If we are unable to complete a full repair on the day, we will do all temporary repairs that we can and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as well as maintenance found. A satellite map showing the required repairs and maintenance will also be provided.
    • We also provide a separate quote for any recommended maintenance.

  • 2. How long does it take to get a quote?

    Quote times vary depending on the scope of works to be done. Most maintenance and make safe works will be returned within 48 hrs. More complex quotes may require material prices and further site visits, which will extend the response times. If you are waiting for a quote, please contact our friendly team on 02 9674 4556 to get an update.

  • 3. Do you install harness points and safety access ladder brackets?

    Defiantly. Ivy Contractors, the roofing specialists can supply and install all safety systems to both metal and tile roofs. We also supply site maps and certification certificates.

  • 4. Do you install VeLux skylights and sky domes?

    Yes, we can supply and install the latest VeLux & Skydome Skylights available on the market. We also offer dome replacement and flashing maintenance.

  • 5. Are we able to get a roof inspection report?

    Yes. Knowing exactly what condition your commercial or strata roof is in isn’t always easy, which is why we recommend an inspection report - a thorough inspection of all the components of your roof, including but not limited to roof coverings, fixtures and fittings, flashings and cappings, penetrations, skylights, gutters and down pipes, insulation and drainage. Photos and an aerial map are also provided to indicate problem areas to make the descriptions easier to understand. You will be provided with an explanation of all defects, corrective action required and the cost of the corrective action, or costings for replacement.

  • 6. Who do I speak to when I have a question?

    You can call our friendly team on 02 9674 4556 from 8am-5pm Monday to Friday.

  • 7. Where do I send a work order?

    Please send all work orders to [email protected] and one of our friendly team members will contact you so you can be guaranteed we are handling it for you.

  • 8. Where do I send remittance advice?

    Please send all remittances to our friendly accounts team at [email protected]

  • 9. How are jobs booked in?

    Once a request has been sent it follows the sequence below:
    a. We will confirm receipt of your job by reply email.
    b. Your request is then entered into our system and the onsite contact is advised by text.
    c. We then contact the onsite contact and organise a mutually agreeable time for the inspection or repair.
    d. Once this time has been confirmed with the onsite contact, we send a text confirmation to them and an email confirmation to the strata manager who issued the request.
    e. On the day of attendance our tradesman will send a message to the onsite contact, advising when they are on their way and when they expect to arrive.
    f. Once the job has been completed, our friendly team will email either a quote or an invoice with the corresponding photos. We will also contact the manager by phone to confirm our email has been received.

  • 10. I have an emergency. Can you help?

    Yes, we have a dedicated call team and rapid response tradesman who can be sent to site for make safe and leak investigation.

  • 11. Do you install gutters and down pipes.

    Yes, Ivy Contractors can provide both maintenance and gutter and down pipe replacements for all building types including box gutters for commercial buildings.




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When it comes to repairing or restoring your roof, you need to be certain that you’ve hired the right team for the job. No matter what your situation, give us a call today – we’ll happily provide a quotation, as well as offer expert advice on the best way to approach the job.

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